I was excited to open the mailbox again yesterday when I saw my YarnBox bag waiting for me.
Then, I opened it. :/
I don’t mind pink, I’ve gotten several pink skeins in the last few months. But they were always something funky, like pink with chartreuse, they weren’t just pink. This has some notes of other colors, but they’re all muddy colors, and not enough to be interesting.
I looked at Apple Tree Knits and they have some beautiful yarns. Now, if I would have been sent the ‘Jimi’ or Zigi colorway in their Purl Jems line I would’ve been ecstatic. But this solid-ish pink just isn’t for me.
So, I emailed YarnBox because their site mentions an exchange policy, which I could not find anywhere. To their credit, they responded pretty quickly, I just didn’t happen to like their answer. Basically, if you don’t like what you get you can join a forum and attempt to trade it with other YarnBox people. Not much of an exchange policy, is it? They have an overstock section on their site that you can buy previous yarns at a discount, I don’t get why I can’t just exchange for one of those.
I updated my preferences on the site for NO PINK but I am still trying to decide if I will continue buying. I accept I won’t always get something I want and several times I didn’t, but there should be options when that happens. I think I’d rather just hit Etsy or find a local dyer and splurge on something pretty once in a while and actually get something I want. It won’t be a big surprise, but YarnBox’s support is on this issue is very meh.
It looks like I’m stuck with this one. I may have to do a giveaway.